FAQ

Follow the steps below:

1. Add items to your shopping basket.
Select your favorite items and proceed to checkout.

2. Choose CLICK & COLLECT at checkout.
Enter your personal details and choose for Click & Collect.

3. Select your Date & Time for Pick-Up.
Choose a date and time when you would like to Pick-Up your order.

4. Select your payment method Online or Pay In-Store
Pay Online or In-Store with Pin or Cash.
If you choose to Pay In-Store your order will be reserved till Pick-Up.
 
5. We will prepare your order and it will be ready for Pick-Up. 
You will receive an order confirmation in your mail!
Stay Safe & Please come alone.

Credomen.com accepts the following payment methods:

• iDEAL
• AliPay
• WeChat
• ING Home’Pay
• Trustly
• Belfius
• KBC
• Apple Pay
• Master Card
• Maestro
• Visa
• American Express
• Fashioncheque
• Giropay
• Sofort Banking
• Multi Safepay Wallet
• Apple Pay

Once the transaction is complete, you will return to Credomen.com. The payment will only be debited from your card at the time of order confirmation.

Your personal online safety is important to Credomen.com. We use the latest SSL encryption technology to store your personal information, and send credit card information through our system. All orders are processed via a secure cash register system provided by MultiSafepay BV. We will confirm that the billing address matches the address on your credit card for your security and protection.

A mistake is in a small corner. If you have a wrong delivery address, please contact our customer service immediately. We will then do our best to solve this for you. customercare@credomen.com
Always include an order number so that we can act quickly.

What annoying that your package has not been delivered, but do not worry. First check the track & trace link that you received via the shipping confirmation. It may be that the delivery period has been postponed or that you have entered an incorrect address by mistake.
Is the delivery address correct and the period has not changed? Then look in the mailbox for a non-home message. The package can be delivered to the neighbors or the delivery person has given a new delivery time.
Also received no notice that you were not at home? Then contact us. customercare@credomen.com

Do you see the 'Payment failed' message in the checkout when you pay? Then delete the cookies, use an alternative browser and choose a different payment method. If this does not solve the problem, please contact customercare@credomen.com

If you have successfully placed an order with us, you will receive an e-mail from us containing your order confirmation. Have you not received this e-mail? Take a look at your spam folder to be sure. It may be that the order confirmation has ended up there. Did you not find the e-mail there? Please contact us and we will gladly help you further. customercare@credomen.com

The stock of Credomen.com is equal to our webshop.
our Customer Care team will be happy to help you customercare@credomen.com. Of course, our staff at the store Credomen.com is always available to help you.

We strive to ship all orders within 24 hours. Today in the morning before 15:00 ordered in the morning this applies from Monday to Friday. No orders are picked up by UPS during weekends. Estimated delivery times are to be used as a guide only. Credomen.com is not responsible for any delays due to destination customs clearance processes.

*Opheffingsuitverkoop!
Tijdens onze opheffingsuitverkoop kunnen wij geen retouren of ruilingen meer accepteren. Controleer uw aankoop altijs zorgvuldig. Dank voor uw Begrip.

*Clearance Sale!
During our clearance sale we can no longer accept returns or exchanges. Always check your purchase carefully. Thanks for your understanding.

For questions please contact us: customer@credomen.com 

Please make sure you read our Terms & Conditions before ordering

Register as a new member for your CREDOiD. Already got a account? Just go to login!
We will keep you updated with a monthly newsletter and special discount vouchers for CREDOiD members only. With your CREDOiD you can make purchasing quicker, save address and payment details and to check your orders.

You need an account to complete a purchase. If you register with us you will be able to enjoy the following
benefits through your CREDOMEN.COM account:

• Request your return or exchange directly from your account.
• Gain access to your Wish List.
• Be notified when new stock arrives.
• Save your addresses and card details so you can shop even quicker next time.
• Manage your account details, order history and email preferences and see order status.