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Privacy policy

PRIVACY POLICY CREDOMEN.COM
*Last Edited: 17-05-2018

At Credomen.com we constantly strive to be at our best in serving you. We try to achieve that by providing you your favorite designers and to enhance that we use extra services. In some cases it is absolutely crucial that you provide us of your personal information. We would love to involve you in that process as much as possible and inform you as best as possible conform the new European privacy Law better known as GDPR which will come into effect on the 25 of May 2018. At the end of the day we’re talking about your privacy, which in our eyes should never be a obscure subject.

In statement below you will find our new privacy policy according to the GDPR law and what you have to know what we do with your personal data. Does this privacy policy or pieces of it raise any concerns, obscurities or questions. Please Mail us via : privacy@credomen.com

WHO WE ARE
Credo Mannen - Credomen.com
Trading as Emporio mannenmode BV, daughter company of Primavera Holding BV.

Located at:
Hoogstraat 27
2513 AP The Hague
The Netherlands

CC: 27.165.161
VAT number: NL-8061.64.888.B.01
Email address: info@credomen.com
Telephone Nummer: +31 (0)70 345 16 17

Credomen.com only uses email addresses that ends on “@credomen.com”.
There could also be a possibility you could receive an Email ending on “@derodeloper.com” of “@primaveraholding.nl”.
Have you received an Email that didn’t end on “@credomen.com”, “@derodeloper.com” of “@primaveraholding.nl” means the mail was not send from our end.

All employees of Credomen.com have signed a confidentiality agreement/non disclosure agreement and are therefore obliged to comply with it.

QUICK OVERVIEW OF YOUR RIGHTS
According to the GDPR law you’ve got these rights.

  •          Information on processing
  •          Insight on processing
  •          Request to delete personal data / To be forgotten
  •          Transfer your personal data to another organization, right to data portability
  •          Right to limit or terminate processing
  •          Object to automated decision-making

WHAT DOES OUR SITE OFFER

SSL SECURITY
SSL offers our website the best possible security of all ways of accessing your data. Click on the lock/certificate to view the validity of the secure connection.

This is how you can be sure that your data is safe with us:

  • By the lock symbol in the search bar of your browser.
  • By the "s" (stands for Secure) at the start of the URL (Web address) in "https: //".

SSL offers a triple security:

  • Your data will be transferred encrypted.
  • The form can only be returned to the server from which it is opened.
  • Checks are carried out to ensure that the data reaches the recipient completely and unchanged.

This makes your data secure and not accessible to outsiders.

SAFETY

At CredoMen.com we are committed to your safety in various ways. For this reason, it is mandatory to log in with your account with a password of your choice. Our store is equipped with security cameras. This has been done in the interests of your safety, the safety of our staff and that of our store. The camera images are deleted after three days unless there are reasons not to do so, such as for an internal purpose.

VISIT TO OUR WEBSITE

At Credomen.com it is our motivation to improve your experience on our site for you and keep it personal. To realize this, we use cookies. Cookies are small pieces of information stored on your computer, mobile device or other device that are stored and your device when you visit our site again. These types of files have a number of different tasks, such as remembering your preferences and chosen items, this helps you to improve your site experience and tries to ensure that the ads or offers you see online are more relevant to you.These "cookies" can be divided into 4 types, which are explained below.

1. Strictly necessary cookies
These cookies are essential to enable the site to provide services that you have requested, such as remembering your items for your shopping bag.

2. Performance cookies
This type collects anonymous information about how people use the site and the data is aggregated with other users to enable us to improve site operation. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site, and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never contain personal data from which your individual identity can be derived.

3. Functionality cookies
These remember choices you make such as language, search parameters such as size, color or product line. These can then be used to offer you an experience that is more suitable for your selections and to make the visits more customized and enjoyable. The information is also anonymously aggregated with other users in order to enable us to improve the operation of the site. For example, our function Stored items uses a cookie to remember the products that you wanted to store on our website while browsing.

4.Targeting cookies or advertising cookies
These cookies collect information about your browsing habits to ensure that advertisements are relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example, we use external companies such as Google AdWords and Google Analytics to offer you more personalized ads when visiting other websites.

You can change the settings in your browser to prevent cookies from being stored on your computer or mobile device without your explicit permission. The 'Help' section of your browser normally contains information about the management of the cookie settings.

From Google there will soon be a so-called "Deletion Tool" when it is available, it will be integrated into our website and you will be informed about it. Google Analytics automatically removes user and event data that are older than the retention period that you select. These settings do not affect reports based on collected data.

5. Facebook Pixel
This website uses the Facebook Pixel. This communicates with the cookies described above that store the website of Credomen.com. The Facebook Pixel ensures that you will see relevant content from Credomen.com on Facebook and that our advertisements will be better tailored to your needs. That way we can serve you better online.

6. Advertenties en moderne marketing tools
Credomen.com can work with external advertisers who use cookies and comparable technology to make more relevant advertising about our products on the internet. In order to offer this interest-based advertisement, the parties combine the non-personal information about your online activities acquired over a period of time, which help you take care of the advertising that we provide to you. Examples include a Credomen.com ad on a Facebook page or a page owned by Google, such as a search results page or YouTube, or on a site in Google's ad network. Your personal data will not be shared as part of this process. Where necessary, we ask you for permission for this process. You can always unsubscribe from these personalized ads from external advertisers and ad networks that are members of the Network Advertising Initiative (NAI) or endorse the self-regulatory principles for online behavioral advertising of the Digital Advertising Alliance by visiting the unsubscribe pages on the NAI-websites and DAA-website. If you unsubscribe, the advertisements you see on the internet may become less relevant to you.

After unsubscribing from receiving communications from us, we will not use your email address for interest-based advertising.

 

ORDER ONLINE
If you make a purchase online, your transaction details are recorded to make the payment in order. We are tax-obliged to keep the details of every purchase for seven years.

If you pay with a credit card, we can do a fraud check, depending on certain factors. We then check whether the credit card is (possible) or can be used for fraudulent transactions. We do this based on the country of issue of the credit card, postal code, country, delivery address and home origin. If we find that the credit card is or can be used for fraudulent transactions, we will let you know and the online order will have to be paid in a different way or the order will be canceled.

To complete an online order we require you to have an account. To create the account there are a number of requirements, such as your home address, place of residence, telephone number and name. This information is used to successfully complete your order and, where necessary, be shared with external service providers such as a package deliverer. This external information will only be shared to complete the purpose of the service. For example, the package deliverer needs your name and address in order to deliver the product. These external service providers may only use your data to perform the relevant services. They are therefore not allowed to use or pass on your data independently. You will find a complete overview of all our external service providers at our "Partners" topic.

We also keep the information about your purchase in order to be able to answer any questions about the warranty or to resolve any other questions or complaints about the product.

The details of your account are saved until you delete your account. When you do this, all your personal data will be permanently deleted with the exception of the payment data and product data that are still subject to the return policy, guarantee or tax technical obligations.

ONLINE PROFILE

If you want to use our sales service, you must be in possession of an online profile. This is a mandatory part and no purchase can be made without an online profile.

To create an online profile we ask for some of your personal information.

Your gender, name and surname, address, zip code, place of residence, email address and a password of your choice.

When creating a profile, you are also giving the opportunity to register yourself for our newsletter.

When you sign up for the newsletter your email address and name will automatically be saved in our e-mail file. After this, it is still possible to unsubscribe yourself. For more information about this you can go to the newsletter newsletter.

Your data will be stored securely in your online profile. This includes your purchase history, your preference for the newsletter, a wish list. In addition, you will receive automatically generated emails about the information from processing such as purchases or information emails about purchases.

Your payment details after a purchase will not be visible. However, the purchase date will be visible with the purchase history. Credit card details will also not be stored by us. This is done by our partner MultiSafePay.

We will never use your information for purposes other than that you give us permission for. This information is used to successfully complete your order and, where necessary, be shared with external service providers such as a package deliverer or our own newsletter. This external information will only be shared to complete the purpose of the service. For example, the package deliverer needs your name and address in order to deliver the product to you. These external service providers may only use your data to perform the relevant services. They are therefore not allowed to use or pass on your data independently.

In your account environment you will find an overview of the information you have filled in and we therefore have yours. If you want an easy overview for your own use or that we need to pass on to a desired party. For this the address with which the request was made must correspond with the data that you wish to transfer or want to have access to.

It is possible to delete your account at any time.

To do this go to 'suspend account' and then enter your password.

After this, all your personal details will be permanently deleted with the exception of the data/products that are still subject to the return policy, guarantee or tax obligations.

NEWSLETTER
At CredoMen.com we actively work with our online newsletter. We keep our followers informed about the latest trends, new products, promotions and announcements coming from CredoMen.com.
To stay up-to-date on CredoMen.com, you can register yourself on the home page of Credomen.com. We only register your e-mail address and you automatically enter our mailing list.
This e-mail address will only be used for the mailing of Credomen.com and will only be shared with third parties to continue the mailing and is at all times managed by Credomen.com under "Factif BV."

  •          We keep your e-mail address until you unsubscribe for the newsletter.
  •          The processing of the cancellation can take up to 24 hours. After this you have been completely removed and forgotten by our system.
  •          With every newsletter from CredoMen.com you will be given the opportunity to unsubscribe again.

PARTNERS

At Credomen.com we work with partners to process all orders properly, below an overview of our partners and what they do:

  •          MultiSafePay – Provides the online Financial processing and receives your personal and payment details.
  •          K3 Retail – Cash register system, for the logistical and financial processing.
  •          Factif BV – Webshop developer, processes orders and mailings.
  •          Exact Online – Online Accounting system.
  •          Google Analytics – Data traffic monitor system and data analysis tool.
  •          Google Adwords – Online advertisements based on surfing behavior & interest.
  •          UPS – Parcel service for sending the orders placed.

Processing agreements have been concluded with all these services in accordance with GDPR. This means that clear agreements have been made between Credomen.com and our partners. This means, among other things, that it is legally signed that it is forbidden to sell or leak your information.

Who is who in the GDPR?

The person to whom the data relates to is referred to in the GDPR as the “data subject”. A person can be anyone, such as a patient, a client, a student, an employee or a volunteer.

The person who determines the purpose of and the means for the use of personal data is referred to in the GDPR as the ‘responsible party’. These are ultimately the directors as the chairman of a Board or Board of Directors.

Obviously, data processing is outsourced to an external organization in many organizations. Think, for example, of a service provider who arranges your payroll administration. For this the service provider uses data that can be returned to persons. The GDPR calls the service provider the ‘processor’ in this context.

Deze afspraken zijn op te vragen via privacy@credomen.com

DATA ENCRYPTION
One of our highest priorities at Credomen.com is the security of personal data. Credomen.com strives to always treat your personal data in accordance with the provisions of Dutch and European data protection legislation.

Thanks to modern SSL (Secure Socket Layer) encryption technology, your data that we store from you is safely stored on the secure servers of our Front End & Backend system developer.

SSL encryption is one of the safest and most modern processes on the Web and therefore meets our security requirements when, for example, a bank transaction is performed.

GDPR legislation
Our Privacy Policy is based on the guidelines that the GDPR prescribe. If you have questions, comments, or if you want to object to decisions that have been taken, please contact us via: privacy@credomen.com

If there are questions about compliance with the GDPR legislation, the COO of Primavera Holding BV will serve as an official and will personally come to a solution or statement with you.
Do you have questions about the General Data Protection Regulation? Then consult the website of the Dutch Data Protection Authority.

How to contact us
If you have questions about the use of your personal data, please send an email to privacy@credomen.com.
Unless otherwise stated, Credomen.com is the controller of the personal data that we collect with the products to which this Privacy Statement applies.

Our address is: Hoogstraat 27 - 2513 AP The Hague

The COO of Primavera Holding BV. is our representative for data protection in the European Economic Area and Switzerland. You can contact the data protection officer of Primavera Holding BV. at the following e-mail address: privacy@credomen.com